#3050-W		Le Pavillon Hotel
							Normalized to 100%
8-Week Trend through 03/13/05							Report Date 03/14/05
Data				44		44
Question	Week Ending	Avg	Count	8-Week Average	Total	Chart Avg.	Question Text
#12	01/23/05	95.78	45	94.49	4,310.10	94.49	Was your reservation handled properly?
#12	01/30/05	95.00	62	94.49	5,890.00		Was your reservation handled properly?
#12	02/06/05	94.40	25	94.49	2,360.00		Was your reservation handled properly?
#12	02/13/05	96.08	79	94.49	7,590.32		Was your reservation handled properly?
#12	02/20/05	92.34	64	94.49	5,909.76		Was your reservation handled properly?
#12	02/27/05	94.67	60	94.49	5,680.20		Was your reservation handled properly?
#12	03/06/05	93.88	67	94.49	6,289.96		Was your reservation handled properly?
#12	03/13/05	93.75	64	94.49	6,000.00		Was your reservation handled properly?
#13	01/23/05	95.56	54	93.35	5,160.24	93.35	Upon check-in, was the front desk friendly and professional?
#13	01/30/05	94.46	74	93.35	6,990.04		Upon check-in, was the front desk friendly and professional?
#13	02/06/05	90.65	31	93.35	2,810.15		Upon check-in, was the front desk friendly and professional?
#13	02/13/05	95.11	90	93.35	8,559.90		Upon check-in, was the front desk friendly and professional?
#13	02/20/05	91.64	73	93.35	6,689.72		Upon check-in, was the front desk friendly and professional?
#13	02/27/05	94.09	66	93.35	6,209.94		Upon check-in, was the front desk friendly and professional?
#13	03/06/05	92.30	74	93.35	6,830.20		Upon check-in, was the front desk friendly and professional?
#13	03/13/05	91.80	78	93.35	7,160.40		Upon check-in, was the front desk friendly and professional?
#14	01/23/05	94.44	54	94.33	5,099.76	94.33	Upon check-in, was the bell staff friendly and professional?
#14	01/30/05	93.24	71	94.33	6,620.04		Upon check-in, was the bell staff friendly and professional?
#14	02/06/05	91.67	30	94.33	2,750.10		Upon check-in, was the bell staff friendly and professional?
#14	02/13/05	96.56	90	94.33	8,690.40		Upon check-in, was the bell staff friendly and professional?
#14	02/20/05	94.03	72	94.33	6,770.16		Upon check-in, was the bell staff friendly and professional?
#14	02/27/05	96.42	67	94.33	6,460.14		Upon check-in, was the bell staff friendly and professional?
#14	03/06/05	93.56	73	94.33	6,829.88		Upon check-in, was the bell staff friendly and professional?
#14	03/13/05	92.86	77	94.33	7,150.22		Upon check-in, was the bell staff friendly and professional?
#15	01/23/05	92.83	53	92.78	4,919.99	92.78	Was your room clean & properly supplied?
#15	01/30/05	95.68	74	92.78	7,080.32		Was your room clean & properly supplied?
#15	02/06/05	90.00	31	92.78	2,790.00		Was your room clean & properly supplied?
#15	02/13/05	93.85	91	92.78	8,540.35		Was your room clean & properly supplied?
#15	02/20/05	90.96	73	92.78	6,640.08		Was your room clean & properly supplied?
#15	02/27/05	91.94	67	92.78	6,159.98		Was your room clean & properly supplied?
#15	03/06/05	92.64	72	92.78	6,670.08		Was your room clean & properly supplied?
#15	03/13/05	92.41	79	92.78	7,300.39		Was your room clean & properly supplied?
#16	01/23/05	92.20	41	92.26	3,780.20	92.26	If concierge services were used, were they helpful, professional, and accurate?
#16	01/30/05	91.46	55	92.26	5,030.30		If concierge services were used, were they helpful, professional, and accurate?
#16	02/06/05	91.30	23	92.26	2,099.90		If concierge services were used, were they helpful, professional, and accurate?
#16	02/13/05	94.52	73	92.26	6,899.96		If concierge services were used, were they helpful, professional, and accurate?
#16	02/20/05	91.90	58	92.26	5,330.20		If concierge services were used, were they helpful, professional, and accurate?
#16	02/27/05	90.00	53	92.26	4,770.00		If concierge services were used, were they helpful, professional, and accurate?
#16	03/06/05	94.12	51	92.26	4,800.12		If concierge services were used, were they helpful, professional, and accurate?
#16	03/13/05	91.30	54	92.26	4,930.20		If concierge services were used, were they helpful, professional, and accurate?
#17	01/23/05	96.11	54	95.21	5,189.94	95.21	Were the lobby, hallways, and other public areas neat and clean?
#17	01/30/05	95.89	73	95.21	6,999.97		Were the lobby, hallways, and other public areas neat and clean?
#17	02/06/05	93.55	31	95.21	2,900.05		Were the lobby, hallways, and other public areas neat and clean?
#17	02/13/05	97.19	89	95.21	8,649.91		Were the lobby, hallways, and other public areas neat and clean?
#17	02/20/05	93.89	72	95.21	6,760.08		Were the lobby, hallways, and other public areas neat and clean?
#17	02/27/05	94.39	66	95.21	6,229.74		Were the lobby, hallways, and other public areas neat and clean?
#17	03/06/05	94.09	71	95.21	6,680.39		Were the lobby, hallways, and other public areas neat and clean?
#17	03/13/05	95.26	78	95.21	7,430.28		Were the lobby, hallways, and other public areas neat and clean?
#18	01/23/05	89.62	26	89.44	2,330.12	89.44	If you visited the Gallery Lounge, was the service prompt and courteous?
#18	01/30/05	88.89	36	89.44	3,200.04		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	02/06/05	87.65	17	89.44	1,490.05		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	02/13/05	95.67	60	89.44	5,740.20		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	02/20/05	82.25	49	89.44	4,030.25		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	02/27/05	89.27	41	89.44	3,660.07		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	03/06/05	90.47	43	89.44	3,890.21		If you visited the Gallery Lounge, was the service prompt and courteous?
#18	03/13/05	89.06	32	89.44	2,849.92		If you visited the Gallery Lounge, was the service prompt and courteous?
#19	01/23/05	95.00	28	91.99	2,660.00	91.99	If you dined in the Crystal Room, was the service prompt and courteous?
#19	01/30/05	93.16	38	91.99	3,540.08		If you dined in the Crystal Room, was the service prompt and courteous?
#19	02/06/05	92.14	14	91.99	1,289.96		If you dined in the Crystal Room, was the service prompt and courteous?
#19	02/13/05	96.00	55	91.99	5,280.00		If you dined in the Crystal Room, was the service prompt and courteous?
#19	02/20/05	91.32	38	91.99	3,470.16		If you dined in the Crystal Room, was the service prompt and courteous?
#19	02/27/05	90.75	40	91.99	3,630.00		If you dined in the Crystal Room, was the service prompt and courteous?
#19	03/06/05	89.77	44	91.99	3,949.88		If you dined in the Crystal Room, was the service prompt and courteous?
#19	03/13/05	86.86	35	91.99	3,040.10		If you dined in the Crystal Room, was the service prompt and courteous?
#20	01/23/05	92.06	34	91.54	3,130.04	91.54	Were all items prepared and properly served in an appealing manner?
#20	01/30/05	92.33	43	91.54	3,970.19		Were all items prepared and properly served in an appealing manner?
#20	02/06/05	86.11	18	91.54	1,549.98		Were all items prepared and properly served in an appealing manner?
#20	02/13/05	94.46	56	91.54	5,289.76		Were all items prepared and properly served in an appealing manner?
#20	02/20/05	88.05	41	91.54	3,610.05		Were all items prepared and properly served in an appealing manner?
#20	02/27/05	95.00	38	91.54	3,610.00		Were all items prepared and properly served in an appealing manner?
#20	03/06/05	91.63	43	91.54	3,940.09		Were all items prepared and properly served in an appealing manner?
#20	03/13/05	88.68	38	91.54	3,369.84		Were all items prepared and properly served in an appealing manner?
#21	01/23/05	100.00	6	92.30	600.00	92.30	If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	01/30/05	95.33	15	92.30	1,429.95		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	02/06/05	90.83	12	92.30	1,089.96		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	02/13/05	100.00	10	92.30	1,000.00		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	02/20/05	93.16	19	92.30	1,770.04		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	02/27/05	88.40	25	92.30	2,210.00		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	03/06/05	90.00	14	92.30	1,260.00		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#21	03/13/05	90.80	25	92.30	2,270.00		If you used our banquet rooms, were they clean, well-equipped, and well-staffed?
#22	01/23/05	90.37	27	90.24	2,439.99	90.24	If valet parking was used, was it handled in a timely and courteous manner?
#22	01/30/05	88.71	31	90.24	2,750.01		If valet parking was used, was it handled in a timely and courteous manner?
#22	02/06/05	92.67	15	90.24	1,390.05		If valet parking was used, was it handled in a timely and courteous manner?
#22	02/13/05	91.95	41	90.24	3,769.95		If valet parking was used, was it handled in a timely and courteous manner?
#22	02/20/05	86.92	26	90.24	2,259.92		If valet parking was used, was it handled in a timely and courteous manner?
#22	02/27/05	92.11	19	90.24	1,750.09		If valet parking was used, was it handled in a timely and courteous manner?
#22	03/06/05	90.59	17	90.24	1,540.03		If valet parking was used, was it handled in a timely and courteous manner?
#22	03/13/05	89.69	32	90.24	2,870.08		If valet parking was used, was it handled in a timely and courteous manner?
#23	01/23/05	93.53	51	87.54	4,770.03	87.54	Did we meet your price-value expectations?
#23	01/30/05	91.94	72	87.54	6,619.68		Did we meet your price-value expectations?
#23	02/06/05	85.16	31	87.54	2,639.96		Did we meet your price-value expectations?
#23	02/13/05	88.67	90	87.54	7,980.30		Did we meet your price-value expectations?
#23	02/20/05	84.72	72	87.54	6,099.84		Did we meet your price-value expectations?
#23	02/27/05	85.40	63	87.54	5,380.20		Did we meet your price-value expectations?
#23	03/06/05	86.99	73	87.54	6,350.27		Did we meet your price-value expectations?
#23	03/13/05	83.75	72	87.54	6,030.00		Did we meet your price-value expectations?
#24	01/23/05	93.40	53	91.16	4,950.20	91.16	Overall, how would you rate the operation of our hotel?
#24	01/30/05	93.29	70	91.16	6,530.30		Overall, how would you rate the operation of our hotel?
#24	02/06/05	90.67	30	91.16	2,720.10		Overall, how would you rate the operation of our hotel?
#24	02/13/05	92.81	89	91.16	8,260.09		Overall, how would you rate the operation of our hotel?
#24	02/20/05	88.63	73	91.16	6,469.99		Overall, how would you rate the operation of our hotel?
#24	02/27/05	91.05	67	91.16	6,100.35		Overall, how would you rate the operation of our hotel?
#24	03/06/05	91.22	74	91.16	6,750.28		Overall, how would you rate the operation of our hotel?
#24	03/13/05	88.46	78	91.16	6,899.88		Overall, how would you rate the operation of our hotel?
#31	01/23/05	95.00	54	94.16	5,130.00	94.16	Upon check-out, was the front desk friendly and professional?
#31	01/30/05	94.79	71	94.16	6,730.09		Upon check-out, was the front desk friendly and professional?
#31	02/06/05	94.00	30	94.16	2,820.00		Upon check-out, was the front desk friendly and professional?
#31	02/13/05	97.06	85	94.16	8,250.10		Upon check-out, was the front desk friendly and professional?
#31	02/20/05	93.19	69	94.16	6,430.11		Upon check-out, was the front desk friendly and professional?
#31	02/27/05	93.75	64	94.16	6,000.00		Upon check-out, was the front desk friendly and professional?
#31	03/06/05	92.66	64	94.16	5,930.24		Upon check-out, was the front desk friendly and professional?
#31	03/13/05	92.31	78	94.16	7,200.18		Upon check-out, was the front desk friendly and professional?
#32	01/23/05	94.31	51	94.02	4,809.81	94.02	Upon check-out, was the bell staff friendly and professional?
#32	01/30/05	94.03	67	94.02	6,300.01		Upon check-out, was the bell staff friendly and professional?
#32	02/06/05	92.59	27	94.02	2,499.93		Upon check-out, was the bell staff friendly and professional?
#32	02/13/05	96.28	86	94.02	8,280.08		Upon check-out, was the bell staff friendly and professional?
#32	02/20/05	92.65	68	94.02	6,300.20		Upon check-out, was the bell staff friendly and professional?
#32	02/27/05	95.16	64	94.02	6,090.24		Upon check-out, was the bell staff friendly and professional?
#32	03/06/05	94.15	65	94.02	6,119.75		Upon check-out, was the bell staff friendly and professional?
#32	03/13/05	91.71	70	94.02	6,419.70		Upon check-out, was the bell staff friendly and professional?
#33	01/23/05	90.00	22	91.30	1,980.00	91.31	If you used room service, was it timely, professional, and correct?
#33	01/30/05	92.38	21	91.30	1,939.98		If you used room service, was it timely, professional, and correct?
#33	02/06/05	88.33	6	91.30	529.98		If you used room service, was it timely, professional, and correct?
#33	02/13/05	93.24	34	91.30	3,170.16		If you used room service, was it timely, professional, and correct?
#33	02/20/05	89.29	28	91.30	2,500.12		If you used room service, was it timely, professional, and correct?
#33	02/27/05	92.92	24	91.30	2,230.08		If you used room service, was it timely, professional, and correct?
#33	03/06/05	90.40	25	91.30	2,260.00		If you used room service, was it timely, professional, and correct?
#33	03/13/05	91.25	24	91.30	2,190.00		If you used room service, was it timely, professional, and correct?
#4401	01/23/05	86.89	0	86.89	-	86.88	Was everything in your room in good working order?
#4401	01/30/05	86.89	0	86.89	-		Was everything in your room in good working order?
#4401	02/06/05	86.89	0	86.89	-		Was everything in your room in good working order?
#4401	02/13/05	86.89	0	86.89	-		Was everything in your room in good working order?
#4401	02/20/05	86.89	0	86.89	-		Was everything in your room in good working order?
#4401	02/27/05	91.25	16	86.89	1,460.00		Was everything in your room in good working order?
#4401	03/06/05	88.33	72	86.89	6,359.76		Was everything in your room in good working order?
#4401	03/13/05	84.68	79	86.89	6,689.72		Was everything in your room in good working order?
#VALUE!					-	-	Question 18
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#VALUE!					-	-	Question 19
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#VALUE!					-	-	Question 20
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