Testimonials
Our goal is your success and 100% customer satisfaction. Customer communication and feedback is both vital and rewarding, just as it is with your guests. We strive for your success and 100% satisfaction. Below are a few testimonials from our satisfied clients.
Amway Grand Plaza Hotel
“We chose Digital Alchemy as our CRM partner to enhance our four star property to be one of the best hotels in the Midwest. We highly recommend Digital Alchemy to any company that is looking for a great product for their guests and excellent customer service.”
Stuart VerHoef - Reservations Manager
The Colonnade Hotel
“Digital Alchemy's suite of fully integrated CRM services enhances our ability to provide our guests with reliable and superior forms of communication during the entire booking process. We're very pleased with the service and offerings from this innovative and independent company.”
Christopher Lynn - Director of Sales & Marketing
St Julien Hotel & Spa
“The team at Digital Alchemy is amongst the most responsive I've encountered. They understand customer service as well as anybody in the business. In the rare event that we have special needs, I can always count on them to seemingly drop everything in order to fix a problem.”
Tim Adair - Reservations Manager
The Sherry Netherland
“Digital Alchemy's system is user-friendly and very easy to navigate throughout. The training process is simplified thanks to your program, and we do require assistance, your team provides fast and effective support. Digital Alchemy produces valuable reports and has already made a notable difference on our communications with our guests.”
Theresa E. Nocerino - Managing Director
The National Hotel
“If the rule of thumb of 80/20 still stands strong Digital Alchemy is the best way to communicate with your trusted and loyal clients. Digital Alchemy changed the way we communicate with our clients in a more Real Time basis with immediate results. We just plain love it. ”
Frank Fuentes - Director of Sales and Marketing
Kiawah Island Golf Resort
“We made many thousands with a single eBlast. Everybody should use Digital Alchemy. The ROI is amazing!!”
Terri Hall - Web Manager
The Rittenhouse
“All of us at The Rittenhouse Hotel strive to improve the guest experience and differentiate ourselves from our competitors. Digital Alchemy presents a unique process that brings us closer to our guests by allowing us to anticipate their needs prior to their arrival, while creating an opportunity for meaningful dialogue about their hotel experience after they have departed.”
David G. Benton - General Manager
InSpa
“We had remarkable results from our FIRST eBlast through Digital Alchemy which resulted in a 33% increase in massage business. The eBlast program paved the way for us to communicate with our clients en masse, in real time with a meaningful message.”
Kristi Slotemaker - Director of Store and Operations
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