Why did you choose our hotel?
Based on previous visit
Referral from another guest
Location
Advertising
Other
Please rate the following items on a 5-point scale, where 5=Extremely Likely and 1=Not at all Likely
5
4
3
2
1
Would you stay with us again, given the opportunity?
How likely are you to recommend us to a friend or colleague planning to visit the area?
Please rate the following items on a 5 point scale, where 5=Extremely Satisfied and 1=Not at all Satisfied
5
4
3
2
1
How would you rate your overall satisfaction as a guest of this hotel?
How would you rate your overall value for price paid?
How would you rate your arrival experience?
5
4
3
2
1
N/A
Speed/efficiency of arrival process
Staff friendliness and attitude upon arrival
Staff effort to make you feel welcome
Overall arrival experience
Please let us know if you have additional comments regarding your arrival experience:
How would you rate the cleanliness of the property?
5
4
3
2
1
N/A
Cleanliness of property/grounds
Cleanliness of lobby and public areas
Overall cleanliness of property
Please let us know if you have additional comments regarding the cleanliness of the property:
How would you rate the guest room quality?
5
4
3
2
1
N/A
Cleanliness of guest room
Maintenance/upkeep of furnishings and carpet
Overall guest room quality
Please let us know if you have additional comments regarding the guest room quality:
How would you rate the staff friendliness and professionalism?
5
4
3
2
1
N/A
Staff knowledge of hotel
Personalized service and attention to detail
Appearance of staff
Overall staff friendliness and professionalism
Please let us know if you have additional comments regarding our staff:
Did you attend a meeting or other event at the property?
Yes
No
How would you rate your meeting/event experience?
5
4
3
2
1
N/A
Banquet food quality
Friendliness and attitude of banquet staff
Comfort of meeting room/event location (seating, temperature, lighting)
Condition/cleanliness of meeting room/event location
Overall meeting/conference experience
Please let us know if you have additional comments regarding your meeting/event experience:
Did you utilize in-room dining services?
Yes
No
In-room dining experience
5
4
3
2
1
N/A
How would you rate your in-room dining experience?
Timeliness and accuracy of in-room dining service
Friendliness and attitude of in-room dining staff
In-room dining value for price paid
Please let us know if you have additional comments regarding your in-room dining experience:
Did you dine in our restaurant?
Yes
No
How would you rate your dining experience?
5
4
3
2
1
N/A
Restaurant food quality
Timeliness and accuracy of restaurant service
Friendliness and attitude of restaurant staff
Cleanliness of restaurant
Restaurant value for price paid
Overall food and beverage experience
Please let us know if you have additional comments regarding the restaurant:
How would you rate your experience with the following other services?
(If you did not use these services, please select N/A.)
5
4
3
2
1
N/A
Reservation experience
Concierge
Gift Shop
Fitness Facility
Outdoor activities/services
Other
Please let us know if you have additional comments regarding other services provided by the hotel:
How would you rate your departure experience?
5
4
3
2
1
N/A
Speed/efficiency of check-out
Staff friendliness and attitude at check-out
Staff effort to convey your patronage was valued
Overall departure experience
Please let us know if you have additional comments regarding your departure experience:
Did you experience a problem during this stay?
Yes
No
Did you report the problem you experienced to the hotel staff?
Yes
No
Was your problem resolved satisfactorily during your stay?
Yes
No
Please describe the problem(s) you experienced:
Please provide any additional comments below regarding your stay with us:
Thank you for staying with us. We invite you to visit our website at
www.hoteladolphus.com
when making your next reservation.
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