DECEMBER 2009
Appreciate your guests?
Show your thanks with an extra level of service! Our Mid-Stay Communiqué service allows you to send an email to your guests during their stay with you, inquiring about their current satisfaction with the and their stay. Mid-Stay Communiqué offers this extra level of service to your guests, allowing them to notify you of any issues while they are still on property. This provides you with the opportunity to make their stay better and have them depart as a satisfied and impressed guest.A satisfied guest is not only more like to give you better ratings on their post-stay survey but they are also more likely to return and to spread the word about your property and your commitment to guest satisfaction.
Begin using Mid-Stay Communiqué during the month of December and the first month is FREE!
Use Mid-Stay today and Impress Your Guests!
OCTOBER 2009
Begin using Bounce Back during October and receive the first month for FREE. Our Treat – No Tricks.
Invite your guests to return, automatically, with Digital Alchemy’s Bounce Back service! Special offers, paired with lingering, pleasant memories of a recent stay will motivate guests to return to your property. Using Bounce Back, you can place compelling images before your guests alongside an offer that’s too hard to resist. These messages are sent after departure at an interval set by you. Digital Alchemy’s Bounce Back service will help to make sure that you’ll never forget to invite your guests back again and again. Email offers@data2gold.com to get guests “Bouncing Back” or to get more information now.
AUGUST/SEPTEMBER 2009
Build Your Email Database and Increase Your Potential for Revenue with our eClub Service.
Digital Alchemy’s eClub service is designed to help our properties build their email databases, providing them with the potential to increase their revenue through new business. The eClub forms can be as simple or as complex as the property prefers, allowing our customers to dictate what they would like to know about their future guests. It can simply be an email submission form with spaces for Name and Email Address or it can incorporate more options, to allow for a greater segmentation of the database. Once those emails and information are submitted through the form hosted on your website, it will be automatically added into the email database we house at Digital Alchemy so you can use it for future marketing!If you begin using this service during the months of August or September,
you will receive the first month of service at no cost!*
Begin Building your Database Now!
*terms and conditions may apply
July 2009
Get Sparkling Results with Digital Alchemy's eBlast!
Targeted, timed and creative, our eBlasts are sure to help you shine!Contact kelsey@data2gold.com or your account manager to schedule your next eBlast now!
June 2009
Come See Us at HITEC & HSMAI!!!
Download your break by calling 817.204.0840 to schedule a coffee/breakfast/lunch/whatever break with your friends fromDigital Alchemy during the conference. Our treat!*
Please tell us if you will be attending so we can make certain we don’t miss you!
*terms and conditions apply
May 2009
Deliver what your guests truly want
Deliver what your guests truly want & gather incremental income and information you can use. Upsell amenities and profile guests by integrating Digital Alchemy’s powerful VIP Services with what you already use. Your guests can feel special while on property and you can feel special all the way to the bank. Click here to get a free trial of these powerful tools started during May.*Terms and conditions will apply.
April 2009
April is Referral Month
Digital Alchemy has always been appreciative of referrals from our valued partners and friends.
We’d like to make it easier and more rewarding for you. Simply fill out this form and
we’ll send along a coffee break to you and your friend as a token of our appreciation.
March 2009
March is eBlast Month
Compelling eBlasts from Digital Alchemy can easily prompt recipients to visit your property to enjoy the specials you offer, but you have to invite them. Digital Alchemy understands your need to promote your brand and image with quality messages delivered to just the right market segment at just the right time. We deliver quality and beauty like this to our eBlast clients every day.
We are so confident of the value added by our eBlasts that we will make you this offer: schedule a new eBlast with Digital Alchemy that includes a room offer. If you don’t recoup your investment in the eBlast, we will only charge* you what you did earn (gross) from room nights added. You can’t lose! Contact offers@data2gold.com to get this rolling.
*Terms and conditions apply.
february 2009
February is Bounce Back Month
Always remember to invite your guests to return and do it automatically with Digital Alchemy’s Bounce Back offers! Special incentives can team up powerfully with lingering, special memories of a recent stay to motivate guests to return to your property.
With Bounce Back, you can place compelling images before your guests along with an offer that’s too hard to resist. These messages are sent at an interval after departure set by you. Don’t be trapped by good intentions, with Digital Alchemy, you’ll never forget to invite your guests back again and again.
Email offers@data2gold.com to make your plan or get more information now.
January 2009
January is Comment Card Month
Start your year off right with Comment Card Alerts!
First month's service is free!!!
Get instant results from Digital Alchemy’s Comment Card Alerts. As soon as a guest submits a Comment Card, an email Alert is sent to the designated contact at your property, letting them know about any issues that were experienced during the stay.
This allows you to immediately fix any problems you may have on property, or who to commend for doing an excellent job. It also provides that extra level of customer service by allowing you to send your apologies or a token of appreciation to your guests, based on their comments. By acknowledging your guest's comments, you can make them feel appreciated and valued.
Customize this service by setting up different departments to receive alerts related to their services, allowing for an even faster response time.
Get the first month of our Comment Card Alert service for free, and show your guests how much you value their input and business in 2009!
*some terms and restrictions may apply.
December 2008
December is VIP Month
Digital Alchemy’s Guest Preference product, VIP Concierge, allows you to learn what your guests prefer and to pre- or up-sell them services or upgrades that make them feel like VIPs. All this happens before they even arrive.
During the month of December, VIP Concierge is on sale! Get a free* month of service to taste how profitable it can be to treat your guests to VIP!
*Some terms and restrictions apply.
November 2008
Make your guest's stay perfect!
One of the most frequently wished-for things among service-oriented hospitality professionals is the opportunity to perfect a guests stay while he is still on property (and before guests complete satisfaction surveys).Studies show that resolved problems and demonstrated management commitment to meet guest needs result in substantially higher post-stay surveys. Wish granted: Digital Alchemys innovative new product,
Mid-Stay Communiqué, is profound in its simplicity and ability to help guests communicate their wishes to attentive staff. Take advantage of this offer to try it out for yourself for a month. Watch your scores go up (and maybe your bonus, too)!
October 2008
Digital Alchemy Offers CRM Templates Formatted for Mobile Screens
In another industry-leading effort, Digital Alchemy has responded to the ever-expanding mobile phone/web-enabled device market by introducing templates formatted specifically for mobile devices. These do not replace the beautiful full-sized graphical pieces already sent by Digital Alchemy on behalf of their customers, rather they are additional pieces designed and maintained to help your CRM messages keep pace with your guests. To kick-off this latest innovation, the templates are being offered at a special rate during the month of October. Contact: offers@Data2Gold.com.
june 2008
Best Booth 2 Years in a Row!
Digital Alchemy wins HITEC's Best Booth in show for the second year in a row!
april 2008
$220,000 Income from One eBlast sets new record ROI
Loews Regency Hotel set a new record ROI for the April eBlast that is shown below. This one blast netted 141 reservations for 426 room nights and total revenue in excess of $220,000.
High ROI is the norm for Digital Alchemy eBlasts. Industry-high open rates driven by patent-pending technologies and coupled with our experience in eMarketing maximize the effectiveness of our clients offers.
Digital Alchemys exclusive RIO Tracker system shows each reservation that is a direct result of an email campaign. This technology is generations beyond simple market code or rate code tracking and gives revenue managers the confidence that their marketing dollars are well spent.
What can be learned from this success? Keep the message simple, keep the offer clear, and make it easy to book. And the simplest way to do all that? Use Digital Alchemys eBlast services to get the message to your guests in a clear and appealing format, without cannibalizing reservations already on the books. To learn more about this exemplary service, call Kelsey McIntyre at 817.204.0845 for details.
