Since 1999, Digital Alchemy has been a pioneer in the field of electronic CRM for the Hospitality Industry. Beginning with our interwoven core products of eRelationship, innovation after innovation has kept Digital Alchemy ahead of the pack. Our latest proprietary advances, Mid-Stay Communique and Mobile Templates, plus a new email delivery patent are just a few examples of this.
With the underlying technological strength of being a Level One Enterprise Email Service Provider, fully compliant with MAAWG standards and CAN/SPAM regulations, Digital Alchemy has built a team of highly-skilled programmers and designers with pedigrees in email technology, programming, hospitality management, advertising and eMarketing. Some even hold patents in email delivery technology. All are in-house, dedicated experts who are committed to building and maintaining quality image and reliable functionality for our clients.
But Digital Alchemy's focus is not on us; it is on YOU. Our services and staff work together to build relationships and revenue for our valued client hotels and resorts every day, guest by guest. We're the marketing department that is on your team, but not on your payroll. We work hard every day to get your best messages in front of your guests. Whether they are confirmations or eBlast offers, we help you to make them appealing, accurate, and delivered!
We think of Communication as a two-way thing. We don't just grab data and shove reports back at you. Our Online Customer Portal renders useful information and functionality 24/7 and our Account Managers see themselves as a part of your team, answering questions and suggesting new ways we can help you build revenue. We don't merely interface with your Property Management System; we interface with you, your property, and your guests, to help enhance their experiences and to grow your revenue.