"The comment cards are a great tool; we have gotten more input in 3 days than we get in a month from our printed cards." - Rick Schatz, Director Of Guest Services, The Governor Hotel, Portland, OR
Find out what your guest thought of their stay at your hotel.
Improve operations and guest relations by allowing guests to click through from their Thank You Note to an electronic Comment Card. Better yet, learn what your guests are thinking while they are still on property with our industry-leading Mid-Stay Communiqué.
Digital Alchemy sends a Thank You Note automatically, as part of the eRelationship package. For our Comment Card customers, a link to an electronic Comment Card is included in the Thank You Note. Results from this on-line Comment Card are made available via numerous types of reports (trends, summaries, etc.) and also via emails with our premium Comment Card Alert product.
Mid-Stay Communiqué provides the ultimate form of feedback: the opportunity to fix problems almost before they start. Very shortly after checking in, guests receive a Mid-Stay Communiqué email that appears to be from a member of the hotel staff, stating the hotel’s intention to provide a superlative stay, and asking what can be done to make it even better. Formatted to work on a laptop or handheld screen, guests have the opportunity to respond by telling you what they want – even dialog with you via email. This gives you a chance to make their stay "just what they had in mind." Responses typically range from "Send more coffee creamers to room 205" to "Conference Room C is out of Diet Coke." Don’t be surprised if they come from a Blackberry!
Guests who are pleased with their stay will give you higher satisfaction scores on post-stay Comment Cards, perhaps even earning your property an extra star or diamond (or getting you a bigger bonus!)
Improve operations and guest relations by allowing guests to click through from their Thank You Note to an electronic Comment Card. Better yet, learn what your guests are thinking while they are still on property with our industry-leading Mid-Stay Communiqué.
Digital Alchemy sends a Thank You Note automatically, as part of the eRelationship package. For our Comment Card customers, a link to an electronic Comment Card is included in the Thank You Note. Results from this on-line Comment Card are made available via numerous types of reports (trends, summaries, etc.) and also via emails with our premium Comment Card Alert product.
Mid-Stay Communiqué provides the ultimate form of feedback: the opportunity to fix problems almost before they start. Very shortly after checking in, guests receive a Mid-Stay Communiqué email that appears to be from a member of the hotel staff, stating the hotel’s intention to provide a superlative stay, and asking what can be done to make it even better. Formatted to work on a laptop or handheld screen, guests have the opportunity to respond by telling you what they want – even dialog with you via email. This gives you a chance to make their stay "just what they had in mind." Responses typically range from "Send more coffee creamers to room 205" to "Conference Room C is out of Diet Coke." Don’t be surprised if they come from a Blackberry!
Guests who are pleased with their stay will give you higher satisfaction scores on post-stay Comment Cards, perhaps even earning your property an extra star or diamond (or getting you a bigger bonus!)