Reservations
Excellent
Poor
 
 
5
4
3
2
1
N/A
Accuracy of Reservation Details:
Friendliness of Agent:
Promptness of Agent:
Knowledgeable Agent:

Check-In
Excellent
Poor
 
 
5
4
3
2
1
N/A
Front Desk - Efficiency:
Front Desk - Friendliness:
Front Desk - Information offered:

Valet Parking Service
Excellent
Poor
 
 
5
4
3
2
1
N/A
Friendliness:
Efficiency:

Check-Out
Excellent
Poor
 
 
5
4
3
2
1
N/A
Front Desk - Efficiency:
Front Desk - Friendliness:

Bell Staff
Excellent
Poor
 
 
5
4
3
2
1
N/A
Friendliness:
Helpfulness:

Concierge Desk
Excellent
Poor
 
 
5
4
3
2
1
N/A
Friendliness:
Helpfulness:

Facilities Experience
Excellent
Poor
 
 
5
4
3
2
1
N/A
Fitness Center:
Retail Shops:
Business Center:
Grounds Well-Maintained:

Spa
Excellent
Poor
 
 
5
4
3
2
1
N/A
Overall Value:
Friendliness:

Spa Comments:


Room Maintenance
Excellent
Poor
 
 
5
4
3
2
1
N/A
Condition of Furnishings and Décor:
Condition of Appliances/Media:
General Condition of Room:
Friendliness of Room Maintenance Staff:

Room Maintenance Comments:


Housekeeping
Excellent
Poor
 
 
5
4
3
2
1
N/A
Cleanliness of Hallways and Public Areas:
Cleanliness of Room:
Friendliness of Housekeeping Staff:

Housekeeping Comments:

 
 
Food and Beverage Experience


Cygnus 27
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Cygnus 27 Comments:


GP Sports
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
GP Sports Comments:


Bentham's
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Bentham's Comments:


Cornucopia
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Cornucopia Comments:


Garden Court Lounge
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Garden Court Lounge Comments:


Lumber Baron Bar
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Lumber Baron Bar Comments:


Starbucks
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Overall Value:
Starbucks Comments:


Room Service
Excellent
Poor
 
 
5
4
3
2
1
N/A
Food Quality:
Service:
Accuracy of Order:
Overall Value:

Room Service Comments:


 
Yes
No
 
Will you stay at Amway Grand for your future visit to Grand Rapids, MI?

 
Yes
No
 
Would you recommend us to a friend?

Additional Comments:


Please provide us your email address so we can contact you regarding your comments?



Amway Grand Plaza Hotel     facebook.com/AmwayGrandPlaza

    twitter.com/AmwayGrandPlaza
187 Monroe Avenue NW
Grand Rapids, Michigan 49503
800.253.3590
Reservations@AmwayGrand.com
 
 
For more information and facts about our hotel click here


 

CRM Services Powered By
Digital Alchemy