eSurveyTM
A COMPLETE SYSTEM
Digital Alchemy’s eSurvey has transformed the paper card into a complete online Comment Card system, designed to help hotels identify strengths and resolve challenges directly correlated to a specific reservation. Best of all, it’s a swift vehicle to raise travel review site ratings for your property.
Key in on which guests need a response to their surveys, and drill down to exact issues raised, including color-coded key words in text comments. With comments tied to a reservation and survey history for that guest, you can know if you are dealing with a bad stay or a chronic complainer.
Raise Ratings with TRIP ADVOCATETM
Impact your presence on Internet review sites by driving positive reviews to them. Don't be held hostage to a poor ratings streak when things have improved. Our system automatically invites guests to post their positive reviews!
Measure and Raise Standards
Make demonstrable steps toward excellence with web and mobile versions of your post-stay surveys. Reporting and emailed Alerts will notify management of areas that require attention and recognition.
Real-time Central Issue TrackingDigital Alchemy’s online interface allows properties to track correspondence related to comments in a centralized location. If a guest raises issues with housekeeping and dining, both departments can access the entire body of discussion related to them. And naturally, senior management can, too.
Detect Opportunities
Color-coded responses help management zero in on relative performance strengths and weaknesses, even in text comments. See the full-picture from the guest’s perspective and prepare to reap major returns from positive reviews!
Online Management Overview
Get a real-time view of staff performance from the guest perspective at Comment Card Central from the online Digital Alchemy Portal. Spot problems instantly with color-coded keys and big-picture perspective.
READ WHAT OUR CLIENTS SAY
“Using Trip Advocate by Digital Alchemy has been a sensational success for our company. We went from being rated 10th out of 13 hotels in our market to the #3 rated hotel and #1 rated business hotel for our market in 60 days. Since moving up in the ratings, we have seen an increase in our RevPAR and Occupancy. We hightly recommend this product to everyone.”
Shannon Smith
Brookfield Suites Hotel
& Convention Center
“I was extremely appreciative of the assistance and professionalism of Digital Alchemy during our launching process. The staff was quick to react, respond and answer any questions of mine. The whole process moved as quickly as I was able to approve the documents they sent me.”
Laura Whitman
Marketing Manager of The Osthoff