| Alert Reason |
Alert was generated because:
Guest answered '1' on 'Room Clean' question.
Average score of 5.42 (77.4%) was below your threshold of 6.0 (86%).
1 alert word was used in a text question.
|
| Average Score |
5.42
77.4%
|
| Comment Card Submitted |
06/29/08 09:48 AM
(1.6 hours after thank you note email was sent.) |
| Guest Name |
Don Hay |
| Guest Email Address |
dhay@Data2Gold.com |
| Reservation Number |
J168018 |
| Stay Dates |
Monday, June 25th, 2008 to Thursday, June 28th, 2008
06-25-2008 to 06-28-2008
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Question
Number
|
Guest
Answer
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Question Text
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1
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2
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3
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4
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5
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6
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7
|
|
12
|
7
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Upon arrival, was your reservation correct?
|
|
|
|
|
|
|
X |
|
13
|
6
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Were front desk staff friendly?
|
|
|
|
|
|
X |
|
|
14
|
6
|
Were front desk staff professional?
|
|
|
|
|
|
X |
|
|
15
|
1
|
Was your guest room clean?
|
X |
|
|
|
|
|
|
|
16
|
4
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If concierge services were used, were they helpful, professional, and accurate?
|
|
|
|
X |
|
|
|
|
17
|
6
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Were the lobby, hallways, and other public areas neat and clean?
|
|
|
|
|
|
X |
|
|
20
|
7
|
If you dined, were all items prepared and properly served in an appealing manner?
|
|
|
|
|
|
|
X |
|
22
|
6
|
If valet parking was used, was it handled in a timely and courteous manner?
|
|
|
|
|
|
X |
|
|
23
|
5
|
Did we meet your price-value expectations?
|
|
|
|
|
X |
|
|
|
24
|
6
|
Overall, how would you rate the operation of our hotel?
|
|
|
|
|
|
X |
|
|
31
|
6
|
Was the bell staff friendly?
|
|
|
|
|
|
X |
|
|
33
|
5
|
If you used room service, was it timely, tasty, and correct?
|
|
|
|
|
X |
|
|
Question
Number
|
Guest
Answer
|
Question Text
|
|
25
|
Yes
|
Would you allow us another opportunity to be your hotel of choice in Fort Worth?
|
Question
Number
|
Question Text
|
|
Guest Answer
|
|
26
|
How did you hear about our hotel?
|
|
Friend stayed and told us about you.
|
|
28
|
Please make any additional comments or suggestions here:
|
|
We had a wonderful Valentines Evening.
The Package Deal with the Bath Butler was great.
Had a few problems getting the things we needed in the room, but we eventually got everything we needed.
I understand because of the busy weekend. I wanted the Hot Tub Room, but there were none available.
I will be returning in the future.
It was a very nice evening get away,
and liked the bigger room.
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Word
Summary
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2 Modifiers
3 Good words
1 Bad word
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