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Sonnenalp Resort of Vail
20 Vail Road
Vail, Colorado 81657
1 (866) 284-4411
thank you for your comments
Comment Card Guest Information Entry Form
Guest Name
First:
Last:
Email Address:
Address
Street:
City:
State:
Postal Code:
Country:
Arrival:
Select Month
January
February
March
April
May
June
July
August
September
October
November
December
01
02
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07
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31
2010
2011
2012
Departure:
January
February
March
April
May
June
July
August
September
October
November
December
01
02
03
04
05
06
07
08
09
10
11
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14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
2010
2011
2012
Rate:
Room #
Pre-Arrival
Poor
Excellent
n/a
1
2
3
4
5
6
7
Prompt and responsive
Reservations clearly explained various options
Information was informative and helpful
Comments:
Arrival
Front desk friendliness and responsiveness
Bell staff friendliness and responsiveness
Resort services and amenities clearly explained
Parking not explained
Entertainment in Kings Club not mentioned
Child & Adult Activities Department / Concierge not mentioned
Spa not mentioned
On mountain ski storage not explained
Breakfast restaurant not mentioned
In town transportation not explained
Business center not explained
Comments:
Room
Cleanliness
Maintenance
Friendliness of housekeepers
Comments:
Poor
Excellent
n/a
Telephone, Messaging, Internet and
Business Center Services
1
2
3
4
5
6
7
Prompt and accurate
Wake-up service
Friendliness and responsiveness
Business Center Services
Wireless Internet service speed and reliability
Dataport Internet service speed and reliability
Comments:
Activities Department
Children's Program
Sonnenalp Guided Program
Quality of programs
What other programs would you like to see offered?
Comments:
Food & Beverage
Bully Ranch
Poor
Excellent
n/a
1
2
3
4
5
6
7
Quality of Service
Quality of Food
Ludwig's Breakfast
Quality of Service
Quality of Food
Ludwig's Dinner
Quality of Service
Quality of Food
Swiss Chalet Dinner
Quality of Service
Quality of Food
King's Club
Quality of Service
Quality of Food
Room Service
Quality of Service
Quality of Food
Was delivery timely?
Was your tray removed promptly?
Comments:
Spa
Poor
Excellent
n/a
1
2
3
4
5
6
7
Courtesy and welcome
Cleanliness and order
Services
Relaxing
Enjoyable
Professional
Comments:
Concierge
Helpful and informative
Professional and friendly
Comments:
Did you use our on-line booking?
Easy to use
Informative
Comments:
Summer
Poor
Excellent
n/a
Sonnenalp Golf Club
1
2
3
4
5
6
7
Tee time reservations
How did we handle your equipment needs?
Was your service prompt, friendly, and efficient?
Outside staff
Pro shop staff
Balata restaurant and bar
Quality of the course
Rate the condition
Overall golf experience
Comments:
Winter
Poor
Excellent
n/a
On-Mountain Ski Storage
1
2
3
4
5
6
7
Were you informed of the service?
Was your service prompt, friendly, and efficient?
Comments:
What other amenities or services would you like to see offered?
Where do you plan to go on your next vacation?
What can we do to make your next visit to the Sonnenalp better?
Is there an employee you would like to recognize?
Thank you for helping us reach our vision of becoming the finest mountain resort in North America.
Rosana and Johannes Faessler,
on behalf of the staff of the Sonnenalp Resort of Vail.
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