Sonnenalp Resort of Vail

THE RESORT :: SKI CONCIERGE :: SPA :: DINING :: ACTIVITIES :: GUEST SUITES :: eNEWSLETTER

Did you make your reservation during the hours of...				7am-7pm 7pm-7am

*Pre-Arrival*	Poor					Excellent		n/a
	1	2	3	4	5	6	7
Prompt and responsive
Reservations clearly explained various options
Information was informative and helpful
Marketing Materials accurately reflected the experience

Comments:

*Arrival*
Front desk friendliness and responsiveness
Bell staff friendliness and responsiveness
Resort services and amenities clearly explained

Comments:

*Room*
Cleanliness
Maintenance
Friendliness of housekeepers

Comments:

	Poor					Excellent		n/a
Telephone, Messaging, Internet and Business Center Services	1	2	3	4	5	6	7
Prompt and accurate
Wake-up service
Friendliness and responsiveness
Business Center Services
Wireless Internet service speed and reliability
Dataport Internet service speed and reliability

Comments:

*Activities Department*
KidVenture Programs
Sonnenalp Guided Program
Quality of programs

What other programs would you like to see offered?

Comments:

*Food & Beverage*

Bully Ranch	Poor					Excellent		n/a
	1	2	3	4	5	6	7
Quality of Service
Quality of Food

Ludwig's Breakfast
Quality of Service
Quality of Food

Ludwig's Dinner
Quality of Service
Quality of Food

Swiss Chalet Dinner
Quality of Service
Quality of Food

King's Club
Quality of Service
Quality of Food

Room Service
Quality of Service
Quality of Food
Was delivery timely?
Was your tray removed promptly?

Comments:

*Spa*	Poor					Excellent		n/a
	1	2	3	4	5	6	7
Courtesy and welcome
Cleanliness and order
Services
Relaxing
Enjoyable
Professional

Comments:

*Concierge*
Helpful and informative
Professional and friendly

Comments:

*Did you use our on-line booking?*
Easy to use
Informative

Comments:

*Summer*	Poor					Excellent		n/a
Sonnenalp Golf Club	1	2	3	4	5	6	7
Tee time reservations
How did we handle your equipment needs?

Was your service prompt, friendly, and efficient?

Outside staff
Pro shop staff
Balata restaurant and bar

Quality of the course
Rate the condition
Overall golf experience

Comments:


*Future Visit*
Would you plan another visit to the Sonnenalp?	Yes				No

Would you recommend the Sonnenalp to a friend?	Yes				No

*Environmental Responsibility*
Environmental efforts were apparent?	Yes				No
I was satisfied with the resort's environmental efforts	Yes				No

Additional Comments:

What other amenities or services would you like to see offered?

What can we do to make your next visit to the Sonnenalp better?

Is there an employee you would like to recognize?

*Thank you for helping us reach our vision of becoming the finest mountain resort in North America.*

Rosana and Johannes Faessler, on behalf of the staff of the Sonnenalp Resort of Vail.
Make your stay carbon neutral! To learn more, visit our green site at www.ecosonnenalp.com.

Sonnenalp www.sonnenalp.com 20 Vail Road Vail, Colorado 81657 1-800-654-8312

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