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Sonnenalp Hotel

thank you for your comments


Did you make your reservation during the hours of... 7am-7pm
7pm-7am
 
 
Pre-Arrival  Poor Excellent  n/a
 123 4567  
Prompt and responsive
Reservations clearly explained various options
Information was informative and helpful
Marketing Materials accurately reflected the experience
 
Comments:
 
Arrival
Front desk friendliness and responsiveness
Bell staff friendliness and responsiveness
Resort services and amenities explained by front desk
Resort services and amenities explained by bell staff
 
Comments:
 
Room
Cleanliness
Equipment Maintenance
Friendliness of housekeepers
 
Comments:
 
   Poor Excellent  n/a
Telephone, Messaging, Internet and
Business Center Services
123 4567  
Prompt and accurate
Wake-up service
Friendliness and responsiveness
Business Center Services
Wireless Internet service speed and reliability
Dataport Internet service speed and reliability
 
Comments:
 
Activities Department
KidVenture Programs
Sonnenalp Guided Program
Quality of programs
 
What other programs would you like to see offered?
 
Comments:
 
 
Food & Beverage
 
Balata Restaurant and Bar  Poor Excellent  n/a
 123 4567  
Quality of Service
Quality of Food
 
Bully Ranch    
Quality of Service
Quality of Food
 
Ludwig's Breakfast
Quality of Service
Quality of Food
 
Ludwig's Dinner
Quality of Service
Quality of Food
 
Swiss Chalet Dinner
Quality of Service
Quality of Food
 
King's Club
Quality of Service
Quality of Food
 
Room Service
Quality of Service
Quality of Food
Was delivery timely?
Was your tray removed promptly?
 
Comments:
 
Spa  Poor Excellent  n/a
 123 4567  
Courtesy and welcome
Cleanliness and order
Services
Relaxing
Enjoyable
Professional
 
Comments:
 
Concierge
Helpful and informative
Professional and friendly
 
Comments:
 
Did you use our on-line booking?
Easy to use
Informative
 
Comments:
 
Winter  Poor Excellent  n/a
Ski Concierge 123 4567  
Were you informed of the service?
 
Was your service prompt, friendly, and efficient?
 
Quality of rental equipment?
 
Comments:
 
Future Visit
Would you plan another visit to the Sonnenalp? Yes No
 
Would you recommend the Sonnenalp to a friend? Yes No
 
Environmental Responsibility
Environmental efforts were apparent? Yes No
I was satisfied with the resort's environmental efforts Yes No
 
Additional Comments:
 
What other amenities or services would you like to see offered?
 
What can we do to make your next visit to the Sonnenalp better?
 
Is there an employee you would like to recognize?
 
Thank you for helping us reach our vision of becoming the finest mountain resort in North America.
 
Rosana and Johannes Faessler,
on behalf of the staff of the Sonnenalp Hotel.


Click here to visit the Sonnenalp Post online, where you can stay up to date on what's happening at the Sonnenalp and in Vail.

Make your stay carbon neutral! To learn more, visit our green site at www.ecosonnenalp.com.



Sonnenalp www.sonnenalp.com 20 Vail Road Vail, Colorado 81657 1-800-654-8312

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