Digital Alchemy has always taken the safety of customer data very seriously, and the Customer Service Portal employs many significant security features "under the hood."
Over the next few months, we will be initiating additional security protocols for the Customer Service Portal to help further protect your data. These protocols will include mandatory password changes, random password verification, and sessions that automatically expire. Users with weak passwords will be prompted to create new passwords that meet strong password criteria, and inactive portal sessions will be logged out automatically after a predetermined period.
We appreciate your patience and understanding as you take a few moments to update your account if and when you are prompted during your portal session or contacted by your customer service representative.
New to Digital Alchemy
Joie de Vivre - Hotel Rex
San Francisco
Joie de Vivre - Phoenix Hotel
San Francisco
The Alex Hotel
New York
Hotel Drisco
San Francisco
The Sky Lodge
Park City
Enjoying More of Digital Alchemy
Upgrade Manager
Meritage Hotel
Trip Advocate
Royal Sonesta Hotel
Harborside Hotel Marina & Spa
Mountain View Grand Resort & Spa
Chase on the Lake
The Rittenhouse
Providence Biltmore
Coming Up at Digital Alchemy
Portal Training 101
(Email Deliveries, Manually Send Confirmations, Customer Dashboard)
Advanced Portal Training
(Rate Code Manager, Comment Card Central)