Introducing iNeed, a revolutionary new service that allows your guests to get anything you offer "now!" Use the convenience of mobile communications and allow your guests to customize their stay. Let them order up their car from valet, while they wait in the dining room for their check. Free them from the house phone system and give them access to your request pipeline for everything from Early/Late Check Out to Housekeeping or Concierge services. With the receipt of an email, your guest's phone becomes a portal to your services.

iNeed allows Staff to monitor guest request status from anywhere. Channel requests to specific departments or handle them centrally. It's all up to you and requests can arrive in the format you prefer — email or text.

The choice of services you present is uniquely tailored to your property. Allow your guests to request spa appointments or fine dining reservations easily from their own mobile devices. If the line's too long in the Lobby, check out via the guest's own phone can be just clicks away!

    • Request more pillows
    • Specific times for Housekeeping
    • Requests for Valet
    • Pull up a local Travel Guide
    • Learn of in-house events

With many options and clickable links, your guests will no longer panic over last-minute changes. They can handle anything from their own phone!

For more information, or to take advantage of this great new service, please contact your Account Manager.